Return policy
Last updated: October 22, 2026
30-day return window
Contact Cozyhire within 30 days after delivery to request a return. Email cozyhire@outlook.com with your order number, the items and your reason. Our team aims to reply within one business day.
Item condition and return instructions
Return items unused, unworn and unwashed, with tags, accessories and proof of purchase. Pack them securely. Contact us first for authorization and the correct return address. The business address shown on this website is not an automatic return address. Please follow the return instructions we provide.
Shipping costs and fees
For sizing preferences or a change of mind, return shipping is your responsibility unless we confirm otherwise. If we provide a label, we will explain its cost before you use it. There is no restocking fee.
Problems with an item
Tell us promptly if you receive a damaged, defective or incorrect item. Include the order number and clear photos so we can assess the issue and arrange an appropriate refund, replacement or return. Keep the item and packaging while we investigate.
Exceptions
Items clearly marked Final Sale, Clearance or non-returnable at purchase are excluded from change-of-mind returns. This does not remove remedies for a verified defect or an incorrect item. Late requests and worn, incomplete or damaged returns are assessed individually, and any partial refund will be explained.
Refund timing
After an approved return is received and inspected, we will notify you of the decision. Approved refunds are processed to the original payment method within 3 business days. Bank posting times vary.
Your mandatory consumer rights remain unaffected.
Contact
Email: cozyhire@outlook.com
Website: cozyhire.com